Receptia isn't software you're left to figure out. It's a small AI team — set up, trained and looked after for you. Each one has one job, and they work it 24/7.
Their story, what's on their desk, what they'll never do — and real chats from testing.
Someone messages your website at 21:47 asking if you can replace a burst geyser. Nova answers in seconds, in your business's tone, with your real prices and hours — and has their name and number saved before they can try the next name on Google.
Nova is the on-site assistant of Receptia's done-for-you front desk. I set her up, train her on your business and look after her month to month — nothing for you to configure, no dashboard to learn.
An exchange pattern from testing, details changed. The lead is in your sheet; the alert is on your phone.
Your customers' power is off — Nova's isn't. She answers through every stage.
A booking that never gets confirmed is a no-show waiting to happen. Baz books the job straight into your calendar, confirms it on the spot, reminds the customer before the slot — and when someone goes quiet, works to win the booking back.
Baz is the booking engine of Receptia's done-for-you front desk. I set it up on your real calendar and look after it — you just see the diary fill.
That slot would have sat empty. Now it's moved, not missed — and the diary shows it.
A no-show recovered is revenue kept — and your monthly report counts every booking defended.
Your customers aren't on your website all day — they're on WhatsApp. Dash is the same trained front desk, living where South Africa actually talks: answering, capturing and booking inside the chat they already have open.
Dash runs on the official Meta Cloud API — no unofficial hacks that get numbers blocked. Part of the Full Desk plan; I set it up and look after it for you.
Answered, priced and booked — while you were on a ladder. You just see the diary fill.
The complex ones don't get a guessed answer — they get handed to you, thread and all.
Remy's whole job is the answer: making sure no enquiry, quote or booking is left waiting for one. The quiet engine that nudges, reminds and follows up, so warm leads don't drift to the competition.
Remy runs behind the scenes on Receptia's done-for-you front desk — on the same sheet and email you already use. Part of the Full Desk plan; nothing for you to run.
The day starts with work already on the books — and nothing waiting on an answer.
Most owners never send this message. Remy always does — politely, twice, then stops.
The team comes as part of Receptia — built first, shown working, and you pay nothing until it's live.
Receptia